Where Our Products Come From
We believe you deserve to know exactly where your tech comes from. Setup only sells genuine products from verified supply chains. Here's the full picture.
Our Genuine Product Commitment
Every product sold on Setup is factory-sealed, carries the manufacturer's original warranty, and has never been refurbished, repaired, or repackaged. We walk away from deals that can't be verified — even if it costs us margin.
Our Supply Chain
Source from Verified Distributors
We source exclusively from authorised distributors and verified suppliers in the UAE, China (Shenzhen), and South Africa. We never buy from unknown resellers or grey-market channels.
Quality Inspection
Every shipment is inspected on arrival. We check serial numbers, verify warranty eligibility, test device functionality, and confirm original packaging is intact.
Secure Warehousing
Products are stored in our Nairobi facility under climate-controlled conditions. Stock is tracked digitally with serial numbers linked to each order.
Fast Delivery to You
Orders are picked, packed, and dispatched same-day for Nairobi orders placed before 12pm. Nationwide delivery takes 2–4 business days.
Where We Source From
UAE / Dubai
- Premium Apple Devices
- Samsung Flagships
- Sony Audio Gear
China (Shenzhen)
- Custom Mechanical Switches
- Keychron Boards
- Specialized Tinkering Hardware
South Africa
- Lenovo ThinkPads
- HP Envy/Spectre
- High-end Peripherals
Kenya (Local)
- Local Distribution Hub
- Same-day Courier Stock
- Verified Warranties
Warranty & After-Sales
All products carry the manufacturer's standard warranty — typically 12 months for electronics. For products bought at Setup, we also assist with warranty claims directly, so you don't have to chase the manufacturer alone.
In addition to the manufacturer warranty, Setup offers a 7-day hassle-free return policy. If your product has a defect or isn't as described, we make it right — full refund or replacement, no questions.