Privacy Policy
Last updated: January 2025
Setup Kenya ("we", "us", "our") is committed to protecting your privacy. This policy explains how we collect, use, and protect your personal information when you use our website and services.
Information We Collect
We collect information you provide when placing an order (name, email, phone, delivery address), when subscribing to our newsletter, when submitting a contact form, and automatically when you browse our website (device type, browser, pages visited via cookies).
How We Use Your Information
We use your information to: process and fulfil your orders, send order confirmations and delivery updates, respond to customer support enquiries, send marketing emails if you've subscribed (you can unsubscribe at any time), improve our website and services, and comply with legal obligations.
Information Sharing
We do not sell, rent, or trade your personal information to third parties. We only share your data with: delivery partners (name, phone, address only), payment processors (M-Pesa — no card data is stored on our servers), and legal authorities if required by Kenyan law.
Cookies
We use cookies to keep your cart items saved, remember your preferences, and analyse website traffic (anonymously). You can disable cookies in your browser settings, but this may affect some site functionality. A cookie consent banner allows you to accept or decline non-essential cookies.
Data Retention
We retain your personal data for as long as necessary to fulfil orders and comply with legal requirements — typically 7 years for transaction records under Kenyan tax law. You can request deletion of your data at any time by contacting us.
Your Rights
You have the right to: access the personal data we hold about you, correct any inaccurate data, request deletion of your data ('right to be forgotten'), opt out of marketing communications at any time, and lodge a complaint with the Office of the Data Protection Commissioner (Kenya).
Security
We take reasonable measures to protect your information, including HTTPS encryption, secure payment processing via M-Pesa's encrypted API, and restricted access to customer data within our team.
Changes to This Policy
We may update this Privacy Policy periodically. We'll notify you of significant changes via email or a prominent notice on our website. Continued use of our site after changes constitutes acceptance of the updated policy.
Contact Us
For any privacy-related questions or requests, contact us at: Email: privacy@setup.ke WhatsApp: +254 704 218 119 Address: Nairobi, Kenya (Online Only)